Refund Policy

1. Principle

A blockchain transaction cannot be cancelled or reversed once confirmed. Payments on the Service are settled directly from the buyer to the seller's wallet by Smart Contract, and the Company does not receive, hold or transfer payment funds. For this reason, the Company is not in a position to send back the purchase price of a Pawn Ticket NFT, and the Company does not offer refunds of the purchase price.

2. What Is Covered

1. Transactions where the Payment was not settled: if a purchase fails and the payment is not settled to the seller's wallet, no NFT is transferred. Where a card payment was taken but the purchase was not completed, the matter is handled under the policy of Wert (SHA2 Solutions OÜ), the merchant of record.

2. Card payment refunds and chargebacks: requests are handled by Wert under Wert's own terms and refund policy. Please contact Wert directly. The Company will help by confirming the on-chain status of a transaction where it can.

3. Service Fees: a Service Fee is not deducted unless a transaction is completed, so there is no fee to refund for a transaction that is not completed. Service Fees on completed transactions are not refunded.

4. Purchases of Pawn Ticket NFTs between Members on the Marketplace are agreements between the buyer and seller. The Company is not a party, and any refund between them is a matter for them.

3. What Is Not Covered

Loss caused by a mistaken transaction, a wrong address or network, a change in the price of a payment asset, a lost wallet or private key, or a change of mind after a transaction is confirmed. Pawn loans, appraisal, custody and redemption are provided by Partner Pawnshops under their own terms and are not covered by this policy.

4. Deadline

A request must be made within 14 days of the payment date. Requests made after this period may not be considered.

5. How to Request

Email info@vpayv.com from the address registered with the Service. State the wallet address, the transaction hash, the date and amount of the transaction, and the reason for the request. For a card payment, also state the Wert order reference. The Company will review the request and reply by email. If the request relates to a card payment, the Company will tell you how to contact Wert.

6. Disputes

If you disagree with the result, follow the Customer Dispute Resolution Policy at /dispute-resolution-policy.

7. Effective Date

This Refund Policy takes effect on 13 November 2026. Related: Terms of Service /terms-of-services, Fees /fees.